Frequently asked questions
Where do you ship from, how is the freight calculated and how is the timeliness?
We ship from China, After you place an order, we need about 2-4 days to process. And express delivery normally takes about 3-8 working days to reach Europe and the United States usually only takes 4-12 working days. Remote areas may take longer.More shipping info you can see Shipping Policy.
Where do I get the tracking number?
When we ship the goods, we will send you the tracking number via email.
Does the product price include VAT or Tax?
Yes, the product price already includes VAT or TAX.You don't need to pay additional taxes.
Do you support returns and exchanges and how long does it take to get the amount refunded?
Yes, we support returns and exchanges within 14 days from receipt of goods. And the goods must be kept in their original condition and cannot affect secondary sales, otherwise returns or exchanges will not be allowed and the buyer shall be responsible for any loss of value. More info about refund and return you can see Refund And Return Policy.