Material Information 🧸 Our plush is crafted from high-pile fabric and faux rabbit fur, ensuring a luxurious and exceptionally soft feel. The materials used are both safe and devoid of any peculiar odors, guaranteeing a comfortable and harmless experience.
How should I care for the plush? To maintain the quality of the plush, we recommend spot cleaning or hand washing only. Machine washing or drying may potentially damage the plush.
Where will my products ship from✈️? China.
What is meant by 'gift packing' 🎁? If you choose gift box packaging when purchasing, we will pack it as a gift and send a blessing card so that your blessings can reach your friends' hearts.✨💝
🎯 Shipping&Delivey
What countries do you ship to✈️📦? Generally speaking, we can ship all over the world. --> More Shipping Detail Info
When will my order📦 be shipped? For in-stock items(The ones on sale are basically in stock), we typically dispatch orders within 2-4 days from the date of placement🔜. The estimated delivery time is within 10-14 days. If your order has not been shipped, please contact our customer service at sales@kokoanimebox.com or Whatsapp(+8618026976541). for assistance.
How can I track📍my order? Upon the dispatch of your order, you will receive a tracking number via the shipping confirmation email. Please copy the provided tracking number and access the tracking information on https://www.17track.net/ If you want ur local shipping number, please contact sales@kokoanimebox.com or Whatsapp(+8618026976541).. Should there be no updates in the logistics system for a period exceeding 7 days, this is considered abnormal. In such cases, kindly contact our customer service at sales@kokoanimebox.com or Whatsapp(+8618026976541)..
How long it will arrive to me 📪? Ordinarily, our standard delivery time spans 7-14 days. Should there be an absence of logistics updates for an entire week, which is considered abnormal, we kindly request you to contact our customer service at sales@kokoanimebox.com or Whatsapp(+8618026976541) for further assistance.
Do product prices include taxes? Yes! The prices of all products in this store includes customs duties, taxes and other fees.
🎯Order Help
Is it necessary to create an account 🛍️ to place an order? While it is not mandatory to create an account, for a more expedited checkout process, you have the option to proceed as a guest. However, if you opt to create an account, you gain the advantage of faster checkouts, access to your order history, and enhanced convenience for future purchases, as your details are securely linked to your personal account.
How can I pay for my order💳? 📌Accepted Payment Methods: We are pleased to accept payments through various credit and debit card networks, including Visa, Mastercard, American Express, Discover, Elo, JCB, and UnionPay. Additionally, we offer the convenience of payment through PayPal, Shop Pay, Google Pay, and Apple Pay. Sorry we don’t accept COD so far. 📌Payment Process: Upon placing your order, you will notice an authorization hold on your credit/debit card equivalent to the total amount of your order. As soon as your order is dispatched, the authorization hold will transition into a completed charge, and the payment will be captured. For those who choose PayPal as their payment method, the payment will be captured upon the confirmation of your order. Should you have any further inquiries or require assistance regarding payments, please feel free to reach out to our customer service at sales@kokoanimebox.com or Whatsapp(+8618026976541).. We appreciate your trust in our services.🙈
Can I modify or cancel my order✅? Certainly, modifications or cancellations are possible if your order has not yet been shipped. We can assist with changes to the address or items, as well as order cancellations. Regrettably, once the order has been shipped, address modifications are no longer feasible from our end. However, you are welcome to initiate a return for a refund.
What should I do if there is an issue with my order❣️? If you encounter any discrepancies such as missing items, receipt of an incorrect order, or damage to your plush, we kindly request you to promptly contact our customer service at sales@kokoanimebox.com or Whatsapp(+8618026976541). It is imperative to report any issues within 14 days of receiving your order.
🎯Returns&Refund
How can I initiate a return? Returns are accepted within a 14-day period of receipt for any reason, excluding customized items. To facilitate a return, ensure that the items being returned are in the same condition as delivered. Please be aware that we are unable to process exchanges. If the return is not due to a quality issue, we regret to inform you that the shipping cost for returning the order will be your responsibility. For the precise return address, kindly reach out to sales@kokoanimebox.com or Whatsapp(+8618026976541).
When will my money be refund? 📌Refund Process: Upon initiation of a refund, please be advised that the reimbursement to your card will be processed within 48-72 hours. In the event of holidays, the refund period may extend to 5-7 days, contingent upon your respective bank's processing times. 📌Non-Receipt of Refund: Should you find that you have not received your refund within the stipulated time frame, we kindly request you to contact our customer service team at sales@kokoanimebox.com or Whatsapp(+8618026976541). They will be pleased to assist you further and address any concerns or queries you may have regarding the refund process. We appreciate your understanding and patience in this matter. If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for choosing KoKoAnimeBox.💕
